Diabetic Supply Exchange Services

The first step is to gather all the supplies you’re interested in selling together and ensure they’re in front of you when you call or use the online quote system. We need some critical info you will only find on the supply packaging for us to quote you. The essential information we need is the Brand, Count, and Expiration Date. 

All supplies we buy must be unused, unopened, undamaged, and have six months expiration or better. There are rare cases where we can buy shorter dates or damaged supplies, but it will be for a much lower rate. We ask that you do not remove any labels yourself because our team has the training to remove labels without damaging the box. We ask that you mark out any undesirable info with a marker. We discard all labeling via shredder. We do not keep or log any information on labels. All boxes damaged from label removal are subject to a $5 - $40 price drop depending on the damage.

Once you have all your supplies gathered and in front of you, call us to get your quote, or, if you prefer, use our online form. If you call, you will speak with one of our Quote Specialists. They will request the brand, counts, and expiration dates of your supplies so they can provide you with the exact dollar amount we’ll be able to give you for your supplies. 

We offer our highest price points for supplies with expiration dates of 12+ months from expiration. If you are using our online system, just input the requested information, and you should receive a quote for your supplies within 30 minutes via the preferred method of contact you chose.

After providing a quote, our Quote Specialists will ask if you want to set up a scheduled pickup. We do door service or meet in a public establishment such as a grocery store, library, etc. Our Quote Specialist will set up your pickup for your preferred day, time, and location. 

A lot of times, if you call early enough, we can get you scheduled for the same day! If you’re using our online quote system, once you receive your quote, give us a call or text to set up your scheduled pickup. We have a $20 minimum for standard pickup. Don’t worry; we can pick up less! We have a daily standby pickup list! Ask the Quote Specialist for more details!

Our Collection Specialist will call you 10-15 minutes before your scheduled pickup to give you a heads-up and updated ETA. Upon arrival, our Collection Specialist will inspect all supplies and verify all the information over the phone. If supplies are shorter-dated or more damaged than stated over the phone, the Collection Specialist will adjust the quote accordingly. 

Once all supplies are verified, the Collection Specialist will provide a form for you to initial and sign. This document states that these are not stolen supplies and that we are paying you the agreed-upon quote in cash. Once you initial and sign, the Collection Specialist will deliver the agreed quote in cash. Also, they are the supplies you are selling for someone you know or someone who passed. We do not buy stolen supplies!